Frequently Asked Questions
Everything you need to know about shopping for your stylish companion.
How do I determine the correct size for my pet's apparel?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length to ensure a comfortable fit.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please ensure the items are free of pet hair and odors to qualify for a full refund.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your pet's new outfit for a special occasion.
Are the materials used safe and durable for active pets?
Absolutely. We use high-quality, non-toxic fabrics designed to withstand play while remaining soft on your pet's skin. Most items are double-stitched for extra durability.
Can I wash the pet clothing in a washing machine?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and integrity of the fabric.
Do you offer international shipping?
Yes, Smartway Pet Supplies ships to over 50 countries worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.